Real engagements. Real savings. Real outcomes.

The challenge

Enel required a large quantity of Lenovo laptops for its Australian operations. Standard procurement channels resulted in pricing that exceeded budget expectations.

Our solution

Working closely with our supplier network, Trivio Rescue sourced Lenovo laptops at significantly reduced pricing while ensuring genuine products and manufacturer-backed quality and warranties.

Results

• ✓Successfully supplied a large fleet of Lenovo laptops
• ✓Achieved approximately $20,000 in procurement savings
• ✓Reduced overall hardware acquisition costs
• ✓Delivered products within project timeframes
• ✓Established an ongoing relationship as a trusted technology supplier

The challenge

With devices spread across a busy team and standard procurement cycles taking a very long time to fulfil, Austrade needed a way to keep staff equipped without waiting on large-scale hardware replacement.

Our solution

Trivio Rescue implemented a repair-first strategy, focusing on extending the life of existing IT assets: laptop repairs, mobile phone repairs, tablet repairs, preventative maintenance, fast diagnostics, and ongoing device support.

Results

• ✓Phone repairs turned around same day in most cases, keeping staff equipped and working
• ✓Extended lifecycle of existing equipment, deferring capital expenditure
• ✓Helped IT teams operate efficiently within existing procurement plans

The challenge

Diageo required reliable support for maintaining company laptops and mobile devices while minimising downtime for employees.

Our solution

Trivio Rescue provides ongoing repair and maintenance services for the organisation's laptops and mobile phones, focusing on quick turnaround times and practical repair solutions.

Results

• ✓Mobile repairs priced competitively against manufacturer and retail rates
• ✓Same-day repairs for the large majority of phone issues
• ✓Ongoing preventative maintenance reducing the frequency of major repairs

The challenge

As a leading international law firm, device reliability is essential. Downtime impacts productivity and client service — every chargeable six minutes matters.

Our solution

Trivio Rescue provides ongoing technology support — predominantly mobile phone repairs, alongside laptop and device support, diagnostics, preventative maintenance, procurement support, and cost-saving repair recommendations.

Results

• ✓Same-day turnaround on the majority of phone repairs, minimising impact on fee-earners and client service
• ✓Laptop repairs typically completed within a week, avoiding unplanned replacement spend
• ✓Ongoing support partnership with a single point of contact for all device issues

The challenge

Operating one of Australia's largest hospitality groups requires dependable technology support across multiple venues and offices, with minimal operational disruption.

Our solution

Trivio Rescue provides ongoing procurement and repair services for the laptops and iPads used across Merivale's operations, from venues through to head office, ensuring damaged devices are returned to service quickly.

Results

• ✓Same-day repairs for laptops and iPads used in venues and offices across the group
• ✓Replacement stock sourced within a two-week window, avoiding device shortages at venue level
• ✓Reliable day-to-day support across a large, distributed venue network

The challenge

Roche required an environmentally responsible solution for end-of-life IT equipment while also reducing the cost of replacing out-of-warranty devices.

Our solution

Trivio Rescue provides e-waste collection and responsible recycling, out-of-warranty device repairs, asset assessment, refurbishment where economically viable, and cost-effective repair recommendations.

Results

• ✓Out-of-warranty repairs priced competitively against manufacturer replacement cost
• ✓Responsible recycling of obsolete devices, supporting Roche's sustainability commitments
• ✓Asset assessment used to determine repair vs. responsible disposal on a device-by-device basis